October 1, 2018 | NVC PR | Leave a comment Most of the meetings with Baldrige are by appointment. The Baldrige examiners provide a list to the colleges of who they want to see. They will also be doing some college tours. During that time, they may ask you some questions, which might include: What are your responsibilities at NVC? How do you feel about working here? What is most important to you in caring your responsibilities? Who are your customers and what is important to them? How do you know you met your customers’ needs? How do you know if you have done a great job at the end of the day? Do you see or hear from senior leaders very often? What do you believe your senior leaders think is most important to the success of the organization? Are you familiar with the Alamo College values? Can you tell me what they are and what they mean to you? What do you do if you receive a complaint or negative feedback? What would you do if you observed unethical behavior among fellow employees or a business partner or supplier? Do you have access to the data and information you need to do your job? How do you obtain the data? Have you received adequate training to do your job? Are you familiar with the FOCUS PDCA process management model? If so, do you use it to manage your work? Have you ever served on a process improvement team? Are you encouraged to find innovative ways to do your work? Can you give me an example of an improvement or innovation you have made? Do you believe your organization provides a safe working environment? Do you feel you receive adequate recognition at work? Are you able to express concerns that you may have about the college easily? Do you believe that leadership listens to you when you express a concern? Do leaders communicate information to you sufficiently? In what manner do those communications come? What is the best thing about working here? If you could change one thing about Alamo Colleges District (or your college) that would make it a better place, what would that be?