Student Success Serves at a Distance

In every team and department at Northwest Vista College, there are always great stories to tell that show faculty and staff going above and beyond.

While it’s hard to capture every story, we hope to periodically share in this space some of the major accomplishments or projects that are taking place. Members of the executive team will write about important topics that they feel NVC employees should be made aware of.

Let us know about the positive things your area is doing to help students or improve processes by contacting myself or NVC Marketing & Strategic Communications.

– Dr. Ric Baser, NVC President



By Deans Jennifer Comedy-Holmes and Robin Lund

As we entered a time of serving our NVC students remotely, the Student Success team has used the NVC Touchstones of creativity, innovation, synergy, and joy to continue to offer support services to students. It has truly been inspirational to see the “Can-Do” spirit shine as we transition into a whole new way of service.

A week ago, “Zooming” would have been more commonly thought of as an adjective to describe cars on a racetrack … now it has become part of our culture to describe a meeting we are attending. From one-to-one Zoom sessions to groups as large as 100, it has been one of our joys discovered along our journey and has become the source of Brady Bunch memes and fun new Bingo cards.

Student Success team members not only have adapted to a new way to serve students, some of our team members have also adapted to new roles in our remote world. While the team continues to offer core services, such as advising and admission support, at a distance, others have transitioned to serve our students remotely through initiatives such as the Remote Ready Boot Camp (RRBC).

The RRBC is a Canvas course, in which all of our students are registered, that gives them resources to be successful online and interaction with a staff member to answer any questions they may have.

Advising and Admissions Remote Services to Students:

  • Advising:
    • Appointments:
      • Schedule appointment – same process, student uses ACES/Navigate to schedule with advisor
      • Attending appointment: Advisor will send link to students to attend session via Zoom or Phone.
    • Questions for their advisor:
    • Online Walk-ins: Advisors are available for general “quick” advising questions via our online chat system on Mondays 8:30-4:30 and Thursdays 8:30-6:30. Students may access this service through the chat with us link on the advising webpage
    • Phones: Students can call advising line: 210-486-4100


Leave a Reply

Your email address will not be published. Required fields are marked *