IT held its 2016 IT March Madness event, that focused on improving customer service. The goal was for IT personnel to offer and assist as many NVC students, faculty, staff and administrators with technical expertise while removing any service request barriers.
IT used brackets, similar to college basketballs' March Madness. One bracket was for full-time IT staff and another was for part timers. The brackets had a scoring mechanism based on partnering up with each other, as well as the amount of NVC folks they assisted.
[image 1]Both the IT staff and the NVC community had fun with this and a whole lot of technical services were offered and received. Ultimately, the IT March Madness yielded over 1,300 technical solutions within the four-week period.
The scoring allowed IT staff to move through and rise to the top of their bracket and become the top IT service providers. Individuals who had high points were able to advance and were also placed in team lead roles that assisted them in moving into the next rounds. All this was being done, while not losing sight of providing exceptional IT service to our NVC Community.
Larry Trejo and Sabrina Cuellar in the full-time and part-time bracket, respectively, were the two individuals that were able rise to the top. Both these employees showcased their leadership and customer service qualities and were awarded the IT Service Award for our 2016 NVC IT March Madness.
Contributed by Felix Salinas Jr., director of NVC Information & Communication Technologies